Privacy Policy

Opal Gas Limited (“We”) are committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Opal Gas Ltd, PO Box 818, Harrogate, HG1 9XE.

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Collection of your Personal Information

We may collect and process the following data about you:

Any Information that you provide to us by filling out forms on our website. This includes information provided at the time of requesting any services. We may also ask you for information if you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also collect information about which pages our customers visit within opalgas.com. This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below.

Use of your Personal Information

We may use your personal information for the following purposes:

  • To ensure our site is relevant to your needs;
  • To provide you with information, products or services that you request from us or which we feel may interest you via post, telephone, e-mail or SMS, where you have consented to be contacted for such purposes; or
  • To notify you about changes to our service.

Control of your Personal Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties under the following circumstances:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If Opal Gas Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or
  • To protect the rights, property, or safety of Opal Gas Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

When you register, or otherwise give us personal information, Opal Gas Limited will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Access to your Personal Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Security of your Personal Information

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your information may be stored and processed in the United Kingdom or any other country in which Opal Gas Limited or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

Use of Cookies

When someone visits certain areas of the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Opal Gas Limited, 48 Verulam Road, St Albans, Hertforshire, AL3 4DH.

External Internet Sites

Opal Gas Limited is not responsible for the content of external internet sites.

Changes to this Statement

Opal Gas Limited will occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the top of the privacy statement. For material changes to this statement, Opal Gas Limited will notify you by placing prominent notice on the website.

Contact Information

Opal Gas Limited welcomes your comments regarding this privacy statement; please contact us by e-mail at enquiries@opalgas.com.