Frequently Asked Questions
We have tried to list the most asked questions within each topic, but you may still have some unanswered questions. If so please Contact Us or call us on 0330 400 4444.
How do I switch to Opal?
How long does it take to transfer my supply to Opal?
The minimum transfer time is 15 calendar days. If you would like to discuss specific transfer dates give us a call on 0330 400 4444 or email firstname.lastname@example.org.
Do I need to provide a transfer meter read to you?
Yes please. It’s up to you to submit a reading to us close to or on your transfer date to ensure your invoices are as accurate as possible from the very beginning. Please provide this reading between 5 working days before and 5 working days after your transfer date. You can submit your reading here.
When is my transfer date?
After receiving your signed Gas Supply Agreement we will confirm your transfer date via email as soon as possible.
How do I know if my supply has transferred to Opal?
Upon a successful transfer to Opal we will send you a Welcome Pack to confirm. If you would like to check the status of your transfer please call us on 0330 400 4444 or email email@example.com.
Can anything delay my transfer?
Your current supplier could raise an objection to the transfer of your supply which could cause a delay. Typically, we will receive objections if you haven’t terminated your contract with your current supplier or paid off all outstanding debt. If this happens your current supplier should notify you. Occasionally, we also experience industry registration rejections. If this happens we will contact you to advise you on the next steps.
What do I need to do if my current supplier objects to the transfer?
You will need to contact your current supplier to discuss the reason for the objection. If you are able to resolve the matter you will need to let us know so that we can attempt to transfer your supply again. You can keep us updated by emailing firstname.lastname@example.org or call us on 0330 400 4444.
What do I do if I am unable to resolve the objection placed by my current supplier?
Get in touch with us and we will help if we can. If you have an energy broker they may be able to help you with this also. Email email@example.com or call us on 0330 400 4444.
I would like to transfer away from Opal to an alternative gas supplier. What do I need to do?
Firstly please get in touch with us to discuss your reasons for leaving as we would like to put things right. Call 0330 400 4444 or email firstname.lastname@example.org.
If you still wish to switch away from Opal Gas at the end of your contract period you will need to advise us before your Termination Date and clear any outstanding balance. Your Termination Date can be found on your bill.